Privacy and Cookie policy

LAST UPDATED: 13th March 2025

Privacy policy

How we collect and store personal data

  1. When you contact us, we collect information in numerous ways, including social media, email, forum, and helpdesk.
  2. We consider personal data anything that can identify an individual. This includes names, email addresses, postal addresses, IP addresses, social media posts, and any other information relating to an individual.
  3. We will contact you when we believe you will be genuinely interested in our services.
  4. We will only keep your data for as long as it is legitimately required.

How we use your data

  1. We will not pass on your data to anyone outside of our organisation.
  2. You can opt out anytime by closing your account or requesting which information we hold.

Marketing communications

  1. We will contact you when we believe you will be genuinely interested in our services.

System communications

  1. Some services are reliant on us being able to contact you via email for compliance reasons and security announcements.
  2. We might terminate some services if we cannot contact you to make you aware of the actions you need to take. When such an occasion arises, we will notify you of this.

Your rights regarding your data

  1. To be removed from our mailing lists. Whenever you receive a marketing email from us, you can unsubscribe by deleting your account.
  2. To request your data be removed.
  3. You can contact us to find out what personal information we hold on you or ask to correct it.
  4. We will inform you when we change how we use your data.
  5. You can make a complaint by contacting us here https://support.elevennines.net/

What you should be doing

  1. We operate multiple online backup, CRM, and management portals where our customers can store their and their customers’ details. If you have stored personal data on our systems, you must ensure it is stored and used per the GDPR. The Information Commissioner’s Office covers GDPR in depth https://ico.org.uk/
  2. These details will comprise the more obvious and directly entered data such as name, address, email address, social media names, telephone number, and company name. Indirect data might be a public IP address.
  3. You own any data you store with us or enter into our systems. You must review your data privacy and security policies to ensure compliance with the laws of the countries you operate in.
  4. Any data you store with us must be secured with a valid encryption password. Similarly, any devices that can read or restore such data must be secured to prevent unauthorised access.
  5. You must ensure your encryption passwords are securely stored and that access to all devices with our software installed is controlled to prevent unauthorised access.

GDPR specific notes

  1. elevennines.net processes personal data as a Data Processor within the definition of the GDPR legislation.

Cookies

Cookies are small text files that are placed on your computer or other device when you access the Internet.

Why are cookies essential to elevennines.net?

  1. Cookies allow visitors to our website to navigate around our site and allow us to tailor content that applies to our visitors.
  2. Cookies allow visitors to return to our site and let their browser remember actions performed on previous visits. Cookies don’t collect your personal information.

Cookie types

  1. The time a cookie stays on your device depends on its type. Our websites use two types of cookies.
  2. Session cookies are temporary cookies that only exist when you use our website and your visit is active.
  3. Persistent cookies stay on your device after you visit our website, e.g., if you tick ‘Remember me’ when you log onto a secure form.
  4. We use web analytics services to track how visitors reach our site and their activity.

The analytics services we use are

  1. Google Analytics, these analyse your activity. Learn more about how these cookies are used on the Google privacy site.
  2. Clicky analytics, these analyse your activity.

How to control and delete cookies

  1. If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
  2. If you use a ‘smart’ device, please consult the manual.
  3. If you want to report any abuse, please get in touch with us via our forum https://support.elevennines.net/