ElevenNines Terms and Conditions

1. In consideration of you agreeing to abide by the terms of this Licence, the Licensor hereby grants to you a non-exclusive, non-transferable licence to use the Software and the Documentation on the terms of this Licence.
2. You may:
   1. Install and use the Software for your business purposes only:
   2. Receive and use any free supplementary software code or update of the Software incorporating “patches” and corrections of errors as may be provided by the Licensor from time to time;
   3. Use any Documentation in support of the use permitted under condition 1.1 and make up to 2 copies of the Documentation as are reasonably necessary for its lawful use.

1. All our FREE services are provide ‘as is’ without any warranty or SLA.
2. All FREE services are still supported by our team and use an enterprise-level platform.
3. FREE services are restricted to one per account.

1. Except as expressly set out in this Licence or as permitted by any local law, you undertake:
   1. Not to copy the Software or Documentation except where such copying is incidental to normal use of the Software or where it is necessary for the purpose of back-up or operational security;
   2. Not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Software or Documentation;
   3. Not to make alterations to, or modifications of, the whole or any part of the Software nor permit the Software or any part of it to be combined with, or become incorporated in any other programs;
   4. Not to disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the Software nor attempt to do any such things except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Software with another software program, and provided that the information obtained by you during such activities:
      1. Is used only for the purpose of achieving inter-operability of the Software with another software program;
      2. Is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it; and
      3. Is not used to create any software which is substantially similar to the Software;
   5. To keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
   6. To supervise and control the use of the Software and ensure that the Software is used by your employees and representatives in accordance with the terms of this Licence;
   7. To replace the current version of the Software with any updated or upgraded version or new release provided by the Licensor under the terms of this Licence immediately on receipt of such version or release;
   8. To include the copyright notice of the Licensor on all entire and partial copies of the Software in any form;
   9. Not to provide, or otherwise make available, the Software in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from the Licensor.

1. You acknowledge that all intellectual property rights in the Software and the Documentation throughout the world belong to the Licensor, that rights in the Software are licensed (not sold) to you, and that you have no rights in, or to, the Software or the Documentation other than the right to use them in accordance with the terms of this Licence. The Software may contain software which originated with third-party vendors and without limiting the general applicability of the other provisions of this Agreement, you agree that (a) the title to any third-party software incorporated in the Software shall remain with the third party which supplied the same; and (b) you will not distribute any such third party software available with the Software, in any manner, unless the license of the third-party software states otherwise.
2. The Licensor expressly reserves all rights not granted to you herein, notwithstanding the right to discontinue or not to release the Software and to alter prices, features, specifications, capabilities, functions, licensing terms, release dates, general availability or characteristics of the Software.
3. You acknowledge that you have no right to have access to the Software in source code form or in unlocked coding or with comments.

1. The Licensor does not warrant that the Software will be error-free. Except as provided herein, the Software is furnished “as is” without warranty of any kind, including the warranties of merchantability and fitness for a particular purpose and without warranty as to the performance or results you may obtain by using the Software. You are solely responsible for determining the appropriateness of using the Software and assume all risks associated with the use of it, including but not limited to the risks of program errors, damage to or loss of data, programs or equipment, and unavailability or interruption of operations.
2. You acknowledge that the Software has not been developed to meet your individual requirements and that it is, therefore, your responsibility to ensure that the facilities and functions of the Software as described in the Documentation meet your requirements.
3. You acknowledge that the Software may not be free of bugs or errors and you agree that the existence of any minor errors shall not constitute a breach of this Licence.
4. You acknowledge you must perform regular test restores of your data to your systems to ensure you can restore your data. The frequency of the test restores should be a minimum period of 6 weeks between test restores.

1. Nothing in this Licence shall exclude or in any way limit the Licensor’s liability for fraud or for death and personal injury caused by its negligence or any other liability to the extent that it cannot be excluded or limited as a matter of law.
2. The Licensor shall not be liable under or in connection with this Licence or any collateral contract for:
   1. Loss of income;
   2. Loss of business profits or contracts;
   3. Business interruption;
   4. Loss of the use of money or anticipated savings;
   5. Loss of information or data;
   6. Loss of opportunity, goodwill or reputation;
   7. Loss of, damage to or corruption of data, or;
   8. Any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

1. All Support is provided free via our forum.

1. This Licence is binding on you and us and on our respective successors and assigns.
2. You may not transfer, assign, charge or otherwise dispose of this Licence, or any of your rights or obligations arising under it, without our prior written consent.
3. The Licensor may transfer, assign, charge, sub-contract or otherwise dispose of this Licence, or any of his rights or obligations arising under it, at any time during the term of the Licence.

The Licensor may give notice to you at either the email or postal address you provided to us when obtaining the Software. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such e-mail was sent to the specified e-mail address of the addressee.

1. The Licensor will not be liable or responsible for any failure to perform, or delay in performance of, any of his obligations under this Licence that is caused by an event outside of its reasonable control (Force Majeure Event).
2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
   1. Strikes, lock-outs or other industrial action;
   2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
   3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster;
   4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
   5. Impossibility of the use of public or private telecommunications networks;
   6. The acts, decrees, legislation, regulations or restrictions of any government.
3. The Licensor’s performance under this Licence is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under this Licence may be performed despite the Force Majeure Event.

1. If the Licensor fails, at any time during the term of this Licence, to insist on strict performance of any of your obligations under this Licence, or if the Licensor fails to exercise any of the rights or remedies to which he is entitled under this Licence, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
2. A waiver by the Licensor of any default shall not constitute a waiver of any subsequent default.
3. No waiver by the Licensor of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

We may from time to time change any part of this Agreement. If you want to be informed when we update our terms, sign up for our mailing list

If any of the terms of this Licence are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

1. Your backup sets are encrypted with a password you choose at the time of creating the backup job. If you don’t specify an encryption password, the system will generate one for you. Everyone who creates backup jobs should be aware of how to specify their own encryption password.
2. YOU are at all times responsible for keeping a written copy of your encrypted password in a safe place. You will require the password when you need to restore data and that may only happen years after the backup has been created. We can never reset or retrieve an encryption password.
3. Without the encryption password, you will NOT be able to restore your data. We DO NOT store your encryption passwords.
4. It is possible within your portal to store a copy of your password when you create a new user. This feature should be used at your discretion and should only be used in addition to storing 2 written copies of your encryption password on separate systems. We will also have the ability to read your encryption password if you store it in your portal.
5. Your data is encrypted at all times when stored on our service if you have chosen to encrypt your data. You can specify your data NOT to be encrypted at the time of backup. Therefore it is possible for us to read your data.
6. If at any time we ask for your encryption password to restore your data or you have asked us to restore some data for you, we will be able to view your data in its original form.

Elevennines fair usage policy always ensures we have adequate resources available for other customers.
We don’t limit storage or inbound traffic (ingress). We do monitor outbound traffic (egress) on the pre-defined storage we provide. We don’t monitor egress on your own storage or third-party storage where you have a contract with the respective vendor.

How the policy works
You are permitted to download an equal amount of storage to an account’s storage size over the same 3 month period. This is often adequate for any testing and disaster recovery situations you might face.

Example: If a backup account has 100GB of data stored on one of our pre-defined storage locations, you can download 100GB within the same 3-month period.

If you exceed the guideline on egress
If you exceed this limit we will contact you to suggest an alternative storage location, alternative service, or to work with you on an egress price plan.

1. This Licence and any document expressly referred to in it represents the entire agreement between us in relation to the licensing of the Software and Documentation and supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing.
2. We each acknowledge that, in entering into this Licence, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us before entering into this Licence except as expressly stated in this Licence.
3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date we entered into this Licence (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in this Licence.

This Licence, its subject matter or its formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and submitted to the non-exclusive jurisdiction of the English courts.